North South Consulting Group

Bilingual Customer Care Representative

Elizabethtown, KY
Full Time
Mid Level

Location: Elizabethtown, KY
Shift: All Shifts 
Schedule: Sunday - Thursday OR Tuesday - Saturday

Job Description:

We are looking for a bilingual (English and Spanish) Customer Care Representative to join our team at the GoArmy Contact Center. In this role, you’ll serve as the first point of contact for prospective recruits, representing the U.S. Army and providing them with essential information. As part of the front-line team, you'll help shape their first impression and play a key role in the recruitment process.

Key Responsibilities:

  • Gather and record contact information from potential U.S. Army recruits.
  • Provide timely and accurate responses to inquiries via phone, live chat, and social media platforms in both English and Spanish.
  • Manage and distribute recruitment leads to appropriate local recruiters.
  • Ensure clear, professional, and culturally sensitive communication to support a diverse audience.

This position requires a strong commitment to excellence in customer service, attention to detail, and the ability to communicate effectively on behalf of the U.S. Army.

Qualifications:

  • Required: Fluency in both English and Spanish (spoken and written).
  • Required: Prior military service.
  • Required: High school diploma or equivalent.
  • Preferred: Customer service experience.

Compensation & Benefits:

  • Salary: From $18.25 per hour
  • Additional: $4.57 hourly Health and Wellness stipend
  • Benefits:
    • Dental Insurance
    • Health Insurance
    • Vision Insurance
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